What are you doing at Dropbox to create this “new” hybrid experience? So then, the question is, how do we retain everything that’s great about working remotely, while bringing back the good things about the in-person experience? If we can get the best of both worlds, then I think ultimately this will be a good thing.
I think you can get a lot of the sense of community, cultivate relationships, and build culture without having to spend 100% of your time in an office. Looking ahead, there's an opportunity to be a lot more intentional about that experience. What we’ve been living in the pandemic is a lockdown, virtual, remote-only model. On the other hand, we all miss is the in-person experience. It’s good for society overall if it opens up more job opportunities to more people. It's good for companies, because they can unlock more pools of talent beyond their immediate geographic area.
It’s convenient not spending hours every day commuting, and to have more choices about where to live. One silver lining from the pandemic is the ability to work from anywhere. Very quickly we saw that it worked better than we might have expected early on. There are challenges to working remotely if you are working out of your living space, but there are a lot of things to like about it too, like the flexibility. We realized that this was kind of a once-in-a-lifetime opportunity to rethink how we operate, to rethink the role of the office, to rethink the work week. Moving overnight to remote work was one of the biggest changes to knowledge work, maybe since that term was invented 60 years ago.
Going through something with so much uncertainty, we had to shift to a new mode, and then over time that enabled us to become a lot more adaptable - to grow that muscle of resilience and adaptability. Tell us a little bit about how COVID-19 impacted Dropbox’s workplace, and how that change will carry forward post-pandemic.
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